Refund policy

(i) All Of our products at JC Roti Factory are perishable foods, therefore we have a no return or exchange policy. We try to provide a great selection of quality products delivered to your door and guarantee that your order will arrive in great condition when delivered to the address.

(ii) However, if there has been a chance that there is a problem with your order due to the process of delivery, please confirm your order on quantity or quality issue upon receiving the product. Please be sure to include a description of the state of your order and pictures in the state that it was received. In the following circumstances a refund will not be permitted: Please email sales@jcrotifactory.ca. All orders are scheduled and all customers are notified via phone call or text. Applies to Greater Vancouver Area.

(iii) When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If your order is returned to our store because of an incorrect address provided according to our terms and conditions, we can keep it for two days for you to pick up and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.

(iv) Cancellation requests can be made by writing to sales@jcrotifactory.ca 2 days prior to the order delivery date. You are liable for any orders placed or charges that incur prior to the cancellation request.